This document outlines our practices regarding the collection, utilization, and disclosure of Personal Information for users who opt to use our Service, WalkWell: Step well be well. By accessing or using our Service, you acknowledge and consent to the collection and use of information in accordance with the terms stated herein. The Personal Information we gather is solely intended to deliver, maintain, and enhance our Service. We will not utilize or share your information with any third parties except as detailed in this Privacy Policy. Terms not explicitly defined here shall have the same meanings as those in our Terms of Service.
We may collect the following types of information to fulfill the purposes outlined below:
Account-related details: When you register or log in via Google, Apple ID, or other supported platforms, you will provide us with your email address, full name, and profile image (if available).
Advertising Identifier (IDFA/GAID): This identifier is used to detect fraudulent activities, optimize ad delivery, and ensure relevant advertising content within the app.
IP Address: We collect your device's IP address to analyze usage patterns, enhance service security, and comply with legal requirements.
Device specifications: Including but not limited to device model, operating system version, screen dimensions, system language, time zone settings, and device timestamp.
Usage and crash logs: Information about how you interact with the app (such as step-tracking data, feature usage frequency) and crash reports. This data helps us monitor app performance, resolve technical issues, and refine user experience.
Installed applications (with user consent): Our integrated AdMob SDK may request access to your installed apps list upon app launch to deliver tailored ads. You have the right to decline this request, and declining will not affect your ability to use the core features of the Service. This information is solely accessed by AdMob, and we do not have access to it.
Our Service may use third-party services that collect non-identifiable information. For the privacy policies of these third-party providers, please refer to: Google Play Services, Apple Developer Services.
Deliver and maintain the Service: Your email address is used for account verification, tracking step counts, and managing reward records. Payment account details are utilized to process and disburse rewards accurately. Advertising identifiers are indirectly used (as required by third-party ad providers) to display ads and relevant tasks.
Communicate with you: We may contact you via email to respond to your data deletion requests, notify you of significant policy updates, or share important Service-related announcements.
Provide customer support: Your email address enables us to address your inquiries, resolve issues related to our products or services, and investigate technical bugs or user-reported problems.
Your personal information is generally kept confidential and not disclosed to external parties. However, advertising identifiers may be shared with third-party ad providers as necessary to deliver ads and tasks.
In the event of a corporate transaction such as a sale, merger, acquisition, or bankruptcy, your information may be disclosed to the involved parties for the purpose of evaluating the transaction.
We implement industry-standard security measures to safeguard your Personal Information:
All data transmitted through our Service is encrypted using Transport Layer Security (TLS) to protect information in transit.
Data stored on our servers is encrypted at rest to prevent unauthorized access.
We enforce strict technical and administrative access controls to limit access to non-public personal information to authorized employees and contractors only.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Upon approval of your data deletion request, your personal information will be permanently deleted and no longer accessible.
Note: To prevent duplicate reward distribution (e.g., new user bonuses; refer to our Terms of Service), we may retain payment account information after a data deletion request until we confirm it is no longer needed. However, personally identifiable information (such as name, email, and profile image) will be deleted immediately upon approval of your request.
To delete your account and all associated data, you can submit a request through the app’s "Settings > Privacy > Delete Account" section, or send an email to toolsnovel109@gmail.com with the subject line "Account Data Deletion Request".
When you use our Service, in the event of an app error or crash, we may collect Log Data (via third-party tools). This Log Data may include your device’s IP address, device name, operating system version, app configuration at the time of use, timestamp of Service usage, and other anonymous usage statistics.
Cookies are small data files used as anonymous unique identifiers, sent to your device from websites or apps and stored in internal memory. Our Service does not use cookies directly, but third-party code and libraries integrated into the app may use cookies to collect information and improve their services. You can choose to accept or refuse cookies, and you will be notified when a cookie is being sent. Refusing cookies may limit your access to certain features of the Service.
Additionally, with your explicit permission, we may upload your contact list to our servers for fraud detection and contact synchronization purposes.
We may engage third-party companies or individuals for the following purposes:
Facilitate the operation of our Service
Provide the Service on our behalf
Perform Service-related functions (e.g., ad delivery, data analysis)
Assist in analyzing Service usage patterns
These third parties have access to your Personal Information only to perform the tasks assigned to them, and they are obligated not to disclose or use the information for any other purposes.
While we strive to protect your Personal Information using commercially acceptable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data, and you use our Service at your own risk.
Our Service may contain links to external websites or services. Clicking on these links will direct you to third-party platforms, which are not operated by us. We strongly advise you to review the privacy policies of these third-party sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and become aware that your child has shared personal information with us, please contact us promptly to take appropriate action.
We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on this page. Changes will take effect immediately upon being posted. We encourage you to review this page periodically for updates.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at toolsnovel109@gmail.com. We will respond to your inquiry as soon as possible.